Accessibility Statement - John S. Brana Handmade Jewelry

Last updated: August 2, 2026

Our Commitment to Accessibility

Galleria NuVo, Inc., doing business as John S. Brana Handmade Jewelry, is committed to providing an inclusive online shopping experience for everyone, including people with disabilities.

We want visitors to be able to browse our handmade jewelry, review product information, understand sizing instructions, manage their shopping cart, complete a purchase, and contact us without encountering unnecessary accessibility barriers.

Digital accessibility is an ongoing responsibility. We continue to review and improve JohnSBrana.com as website content, technology, products, and third-party services change.

Accessibility Standard

We use the Web Content Accessibility Guidelines, version 2.2, Level AA as our technical accessibility goal.

WCAG provides guidance for making digital content more:

  • Perceivable
  • Operable
  • Understandable
  • Robust

We aim to make JohnSBrana.com conform to WCAG 2.2 Level AA. However, accessibility is an ongoing process, and we do not represent that every page, feature, or third-party service will be free from accessibility barriers at all times.

When we identify an accessibility issue, we work to investigate and correct it or provide a reasonable alternative method of accessing the affected information, product, or service.

Accessibility Measures

Our accessibility work may include:

  • Providing text alternatives for meaningful product images
  • Using descriptive page titles, headings, links, and form labels
  • Supporting keyboard navigation
  • Maintaining visible keyboard focus indicators
  • Reviewing text and background color contrast
  • Improving the accessibility of menus, forms, dialogs, and interactive controls
  • Providing captions, transcripts, or text descriptions for multimedia where appropriate
  • Organizing content in a clear and predictable structure
  • Avoiding unnecessary flashing or motion
  • Reviewing new website content and features for accessibility
  • Correcting accessibility issues found through testing or visitor feedback

We also consider accessibility when adding product photographs, product descriptions, sizing information, videos, promotional content, and third-party applications.

Testing and Independent Accessibility Support

We use a combination of automated testing, manual review, keyboard testing, assistive-technology testing, and feedback from users to identify potential accessibility barriers.

We work with EcomBack, an independent digital accessibility specialist, for accessibility consultation, testing, auditing, and remediation support.

Testing may include evaluation by accessibility professionals and people with disabilities who use assistive technologies. Findings from these evaluations help us identify barriers and prioritize corrections.

Automated testing alone cannot identify every accessibility issue. Manual testing and real-user feedback remain important parts of our accessibility efforts.

Browser and Assistive-Technology Compatibility

JohnSBrana.com is designed to work with current versions of commonly used:

  • Web browsers
  • Desktop and mobile operating systems
  • Screen readers
  • Screen magnification tools
  • Speech-recognition software
  • Keyboard-only navigation
  • Mobile accessibility features

Assistive technologies used to access the Site may include:

  • NVDA
  • JAWS
  • VoiceOver
  • TalkBack
  • Other browser, operating-system, or device accessibility features

The Site may not work as expected with older browsers, unsupported operating systems, outdated assistive technologies, or unusual combinations of browsers and assistive software.

For the best experience, use a current version of your browser, operating system, and assistive technology.

Third-Party Content and Services

JohnSBrana.com is hosted on Shopify and uses third-party services to provide functions such as:

  • Checkout and payment processing
  • Customer accounts
  • Product reviews
  • Email subscriptions
  • Videos and social media content
  • Fraud prevention
  • Privacy and cookie controls
  • Shipping and order tracking

Some third-party content, applications, or embedded services may be outside our direct technical control. Their accessibility may depend on the provider’s platform, code, settings, or updates.

We encourage our service providers to offer accessible experiences. When a third-party feature creates a barrier, we will try to provide the same information or service through an accessible alternative when reasonably possible.

Known Limitations

Despite our efforts, visitors may occasionally encounter an accessibility issue caused by:

  • Newly added or updated content
  • Older website content
  • Third-party applications
  • Embedded videos or social media content
  • Browser or assistive-technology compatibility
  • Temporary technical problems
  • Platform updates outside our direct control

The absence of a known issue from this statement does not mean that no accessibility barrier exists.

Your feedback helps us identify issues that automated and scheduled testing may not detect.

Request Accessibility Assistance

Please contact us if an accessibility barrier prevents you from:

  • Viewing a product
  • Reading product or sizing information
  • Selecting a jewelry size or option
  • Using the shopping cart
  • Completing checkout
  • Reviewing an order
  • Submitting a return or exchange request
  • Accessing a policy
  • Using a website form
  • Contacting customer service

We will work with you to provide the requested information, product details, or service through an accessible communication method when reasonably possible.

You are not required to disclose the nature of your disability when requesting assistance.

Report an Accessibility Issue

You may report a website accessibility issue using any of the following methods:

Online Accessibility Form

Report a Web Accessibility Issue

Email

Email: jbrana@johnsbrana.com
Suggested subject line: Accessibility Support

Telephone

Accessibility support phone: 1-415-664-9737

When reporting an issue, please include as much of the following information as you are comfortable providing:

  • The webpage address or product page involved
  • A description of the problem
  • The action you were trying to complete
  • The browser and device you were using
  • The assistive technology you were using, when relevant
  • Your preferred method of contact

Providing these details can help us reproduce and investigate the issue. You do not need to provide information that is unrelated to the accessibility problem.

We will review accessibility reports and respond as promptly as reasonably possible.

Alternative Access

If a webpage, document, form, image, video, or third-party feature is not accessible to you, please contact us.

We will make a reasonable effort to:

  • Provide the information in an alternative format
  • Explain product details or sizing information by email or telephone
  • Assist with locating an accessible version of the content
  • Offer another method of completing the requested action
  • Correct the accessibility barrier when technically possible

Please do not send complete payment-card numbers, passwords, Social Security numbers, medical information, or other sensitive personal information by email or through the accessibility reporting form.

Ongoing Improvement

Accessibility is not a one-time project. Website changes, new products, updated applications, and platform changes can introduce new barriers.

Our ongoing accessibility efforts may include:

  • Periodic audits
  • Review of visitor feedback
  • Testing important shopping functions
  • Evaluation of new apps and features
  • Remediation of identified barriers
  • Accessibility education and training
  • Review of new product images and content

We prioritize issues based on their effect on a visitor’s ability to access information, communicate with us, or purchase our products.

Helpful Accessibility Resources

Additional accessibility information is available from:

These external resources are provided for convenience. Galleria NuVo, Inc. does not control their content or accessibility.

Contact Information

Accessibility questions, feedback, and requests for assistance may be directed to:

Galleria NuVo, Inc.
Doing business as John S. Brana Handmade Jewelry
1043 Portola Drive
San Francisco, California 94127
United States

Email: jbrana@johnsbrana.com
Telephone: 1-415-664-9737
Website: JohnSBrana.com

Changes to This Statement

We may update this Accessibility Statement to reflect changes in our website, accessibility practices, technology, service providers, or applicable guidance.

The date at the top of this page indicates when the statement was most recently updated.