Shipping Policy
For all International Orders
VAT, Import, Excise and other Duty and Processing fees ARE NOT INCLUDED in the purchase price or shipping charges. Please check with your Post Office first for applicable Duty and Excise Taxes before placing an order.
John S. Brana is not responsible for any packages held by international customs agencies and it is not our responsibility to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. John S. Brana is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of. A restocking fee of 15% will be assessed on International purchases that were returned due to Unpaid Customs or VAT Fees.
Late Delivery
John S. Brana is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, planning ahead, or due to any unforeseen weather, COVID-19, or technical issues with the USPS, FedEx, or UPS.
All "Item Received Late" "No Longer Needed" returns will be assessed a 20% restocking fee.
USPS Priority Mail Express is the only shipping method with a guaranteed delivery date.
If you prefer overnight or express shipping, please contact Customer Service for pricing before placing an order.
Every Day Domestic Free Shipping!
Our preferred shipping method is USPS 1st Class Mail for all domestic parcels. All International destinations are shipped USPS Global Priority Mail or International Express. Prices are determined by the USPS based upon weight and distance. Average Priority Mail rates range from $6.25 to $12.95. If you prefer next day Express Service, rates normally start at $32.95. Please note that we only ship internationally to Canada and the United Kingdom. FedEx Overnight starts at $64.00.
Orders placed on our site usually ship the same or next day unless a product is out of stock. In the event an item is not in stock, we will contact you with an estimated date of delivery.
All orders within the United States should arrive within 2 to 3 days from date of ship. USPS Priority Mail includes automatic Delivery Confirmation.
International orders should arrive within 8 business days using USPS Global Priority Mail. Tracking is not offered with this service. Please contact us for International Express with tracking. Services start at $36.95 USD.
Orders Above $250.00 in Value - Insurance and Delivery Signature Confirmation ARE INCLUDED in the shipping fees listed above.
Orders Below $250.00 in Value - Insurance and Delivery Signature Confirmation ARE NOT INCLUDED in the shipping fees listed above. Please Contact Us first if you would like to Insure your purchase or have Signature Confirmation added to your order.
Shipping and Delivery Issues - Package Theft
Please make sure that your mailing address is correct. If you notice a mistake after placing an order and it has not yet shipped, we will update your address. If you didn't receive your item due to an incorrect address, you will be responsible for re-shipping cost.
Please keep track of your delivery day so you know when your order is scheduled to be delivered. Package Theft is not covered with Shipping insurance. The USPS does not accept claims for orders marked "Delivered." It is up to you (buyer) to file a mail theft report with your local police. If your neighborhood is not safe, please route to your workplace or a secure PO Box. I will not replace or refund orders at my expense due to theft.