Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In order to process your request efficiently, please contact us first before returning an item.
Returns will only be accepted if they are returned in their original unused condition. We will not honor returns that have been altered in any way or have been damaged during shipping.
Returns or exchanges are not accepted on:
-- Items returned after 30 calendar days from the original ship date.
-- Custom orders.
-- Items purchased on sale.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jbrana@johnsbrana.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jbrana@johnsbrana.com and send your item to: 1043 Portola Drive, San Francisco, California 94127.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
John S Brana
1043 Portola Drive
San Francisco, California 94127
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For your protection, we advise that all returns are sent back to us by a traceable carrier and insured at your own expense. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping and Delivery Issues - Package Theft
Please make sure that your mailing address is correct. If you notice a mistake after placing an order and it has not yet shipped, we will update your address. If you didn't receive your item due to an incorrect address, you will be responsible for re-shipping cost.
Please keep track of your delivery day so you know when your order is scheduled to be delivered. Package Theft is not covered with Shipping insurance. The USPS does not accept claims for orders marked "Delivered." It is up to you (buyer) to file a mail theft report with your local police. If your neighborhood is not safe, please route to your workplace or a secure PO Box. I will not replace or refund orders at my expense due to theft.
Late Delivery
John S. Brana is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather, COVID-19, or technical issues with the USPS, FedEx, or UPS. All "Item Received Late" "No Longer Needed" returns will be assessed a 20% restocking fee.